Privacy Policy

Introduction

DocuSplash ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our document signing platform.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and email address
• Account credentials
• Payment information (processed securely by our payment providers)
• Documents you upload and sign
• Communication preferences

Usage Information

We automatically collect certain information about your device and how you interact with our service:

• IP address and browser type
• Device identifiers
• Pages viewed and features used
• Time and date of access

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your documents and e-signatures
• Send you transactional emails (verification codes, signing requests, etc.)
• Respond to your support requests
• Detect and prevent fraud or abuse
• Comply with legal obligations

Data Security

We take data security seriously and implement industry-standard measures to protect your information:

• Encryption: All data is encrypted at rest using AES-256 encryption and in transit using TLS 1.3
• HIPAA Compliance: Our infrastructure is HIPAA compliant for handling sensitive healthcare documents
• Access Controls: Strict role-based access controls and authentication
• Regular Audits: Security audits and vulnerability assessments
• Data Centers: Secure AWS data centers with 99.99% uptime SLA

Data Retention

We retain your information for as long as your account is active or as needed to provide you services. You can request deletion of your data at any time by contacting us at support@docusplash.com.

Deleted data is permanently removed from our systems within 30 days, except where we are required to retain it for legal or compliance purposes.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your data (right to be forgotten)
• Export your data in a portable format
• Opt-out of marketing communications
• Object to certain processing of your information

Third-Party Services

We use trusted third-party services to help us provide our platform:

• AWS: Cloud infrastructure, data storage, and email delivery (Cognito, DynamoDB, S3, SES)

These services have their own privacy policies and security practices. We ensure all our partners meet our strict security and privacy standards.

Cookies and Tracking

We use essential cookies to:

• Keep you signed in
• Remember your preferences
• Ensure security of your session

We do not use third-party analytics or advertising cookies. You can disable cookies in your browser settings, but this may affect functionality.

Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

International Users

Your information may be transferred to and processed in the United States and other countries where our service providers operate. By using DocuSplash, you consent to the transfer of your information to countries outside your country of residence.

For users in the European Economic Area (EEA), we comply with GDPR requirements and ensure appropriate safeguards are in place for international data transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on this page
• Updating the "Last updated" date
• Sending you an email notification (for significant changes)

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us: